We’re here to help.
Whether you have a question about your order, shipping, returns, subscriptions, or product information, we’ll do our best to point you in the right direction.
Email is the fastest and most reliable way to contact our team.
Please include your order number so we can help more quickly.
We aim to respond thoughtfully and clearly, not just quickly.
Contact details
If you need help, start here.
Send us a message
We’ll review your message and get back to you as soon as we can.
What to include
A little detail helps us help faster.
Order number
If your message is about a purchase, include the order number so we can locate it quickly.
Clear summary
Tell us what happened, what you need, and any steps you already took.
Photos if needed
For damaged or incorrect orders, photos of the item, packaging, and shipping label are helpful.
Quick answers
A few common questions.
How long does support take?
Response times can vary depending on volume, but we aim to respond as soon as reasonably possible.
Can I change or cancel an order?
Sometimes, but not always. Orders may enter processing quickly, so contact us immediately if you need help.
My package says delivered. What should I do?
Please check the delivery location, nearby areas, and with household members or neighbors first, then contact the carrier. If you still need help, email us.
Do you handle return requests by email?
Yes. Please email us with your order number and a clear explanation of the issue. Photos may be required for review.